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MTN Ghana’s Corporate Services and Sustainability Executive, Adwoa Afriyie Wiafe, has reiterated the company’s commitment to customer satisfaction.
Speaking to news editors and telecommunications stakeholders in Kumasi, Ms. Wiafe emphasized that customer satisfaction is MTN Ghana’s highest priority.
She highlighted the company’s investment in resources and technology to ensure seamless service delivery across Ghana.
Customer-Centric Approach
Ms. Wiafe stated that nothing brings MTN’s management and staff more joy than seeing their customers happy with the services they provide. “At MTN Ghana, our priority is to serve our customers well and make them happy,” she said. This customer-centric approach is reflected in the company’s efforts to improve its network infrastructure and service delivery.
Investments in Network Improvement
Ms. Wiafe noted that MTN Ghana has invested over $245 million to ensure its network remains robust and efficient. These investments have been directed toward network services, including data, telephony, and fintech. The company’s commitment to network improvement is aimed at providing customers with seamless and reliable services.
Addressing Mobile Money Fraud Concerns
Nii Adotey Mingle, General Manager of MTN’s Northern Business District, addressed concerns about mobile money (MoMo) fraud. He clarified that money cannot be taken from a customer’s MoMo wallet unless the SIM card owner is complicit. Mr. Mingle emphasized that the system is secure and designed to prevent unauthorized access to a user’s PIN.
Customer Feedback and Engagement
Georgina Asare Fiagbenu, MTN’s Corporate Communications Senior Executive, appealed to the media to act as a crucial link between customers and the company. She encouraged journalists to relay customer complaints and concerns to MTN officials and provide feedback to customers to address their frustrations.
Corporate Social Responsibility
Mrs. Fiagbenu highlighted MTN Ghana’s commitment to Corporate Social Responsibility (CSR) projects in the Ashanti Region. The company has channeled over 170 CSR projects into the region, focusing on education, health, and economic empowerment. These initiatives demonstrate MTN Ghana’s commitment to giving back to its customers and contributing to the development of the communities it serves.
