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MTN Ghana recently hosted a group of selected representatives from Civil Society Organizations (CSOs) at its Head Office in Accra for a forum focused on connectivity, sustainability, and digital inclusion. This engagement is part of MTN’s ongoing efforts to foster transparency, gather feedback, and strengthen partnerships with key stakeholders.
Adwoa Wiafe, Chief Corporate Services and Sustainability Officer (CCSSO) of MTN Ghana, In her opening remarks, emphasized the critical role of CSOs in shaping policy and public discourse. She noted that as the telecom and digital sector continues to evolve, MTN is committed to balancing business growth with responsibility.
Ms. Wiafe highlighted several sustainability initiatives undertaken by MTN Ghana, including the ban on plastic bottles in MTN offices and the adoption of renewable energy sources, which now meet half of the company’s energy needs.
Reuben Opata, Chief Technical Officer of MTN Ghana, delivered a presentation on the evolution of mobile technology and the state of MTN’s network. He emphasized the importance of investment in delivering reliable connectivity, noting that MTN has invested over $1 billion in Ghana’s network. Mr. Opata also highlighted the challenges posed by frequent fiber cuts, which disrupt service delivery and require significant investment to repair.
Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, reaffirmed MTN’s commitment to engaging stakeholders in advancing Ghana’s digital agenda. She pledged to sustain open and transparent communication between CSOs and MTN to deepen collaboration and build trust.
The forum provided a platform for open discussion on various issues, including:
– Accessibility for persons with disabilities
– Customer experience
– Role of digital technology in driving economic growth
– Mobile Money fraud
– Affordability and accessibility of digital services
– Inclusivity and digital divide.
The CSO Forum demonstrated MTN Ghana’s commitment to stakeholder engagement and transparency.
The discussions highlighted the importance of collaboration between MTN and CSOs in promoting digital inclusion and sustainability. By working together, both parties can address key challenges and opportunities in the digital landscape, ultimately contributing to Ghana’s economic growth and development.
